Yes we do.
As part of our printing process, we always send design proofs. Artwork approval must be approved before your order can go into production.

1. Our production team uses their discretion to produce and place the designs. If you have specific measurements or positioning requirements it is crucial you speak with our customer service team prior to ordering.
2. Here is a rough guide of our print positions on an adult sized T-Shirt.
   Note; this will vary depending on product style, and size
   1. LHS Breast: 8-11cm wide (height will be proportioned)
   2. Front Chest: 20-30cm wide (height will be proportioned)
   3. Standard Back: 25-30cm wide  (height will be proportioned)

1. No, our production team uses their discretion to produce and place the designs. If you have specific measurements or positioning

1. Yes! We send mock-ups prior to production to give you an idea of what your items might look like one completed.

1. Print positions do vary for different reasons.
   If you are unsure of what print position you would like, please check out our portfolio. We have many designs that we have printed for our customers.

1. Please send us an email or give us a call to discuss further details on neck labels.

Printing

1. We require a PNG File at 300 DPI.
2. However, if you do not have this file available, please send through what file format you do have and we can advise you if the file format is acceptable or if we would need to provide a quote to recreate the file.

Embroidery

1. We require a digitised file for embroidery
2. However, if you do not have this file available, please send through what file format you do have and we can advise you if the file format is acceptable or if we would need to provide a quote to recreate the file.

1. If you have a logo or design that is not computerized (Eg, A business card, printed tee, sign, photo etc) We can use this as a reference for quotation purposes but will not be able to print it. Our team will need to create the digital version for you or request you supply the digital file. The recreation process can vary in complexity depending on your design.

1. You do not need to supply your atwork to size for printing on clothing.
   Due to various sizes and different garment styles we will adjust your artwork file to size.

1. Qty < 100 - 10 Business Days (After embroidery sample swatch approval & payment)
2. Qty < 250 - 11 Business Days (After embroidery sample swatch approval & payment)
3. Qty < 500 - 12 Business Days (After embroidery sample swatch approval & payment)
4. Please note these are our estimated turnaround times based on our suppliers delivering the garments to us on schedule.

1. Embroidery usually lasts the life of the garment.

1. There is a set up fee for embroidery, to create a digitized embroidery file.
   This covers the cost to create the file and also the labour involved to set up your order for embroidery.

1. Qty < 100 - 4 Business Days (After artwork approval & payment)
2. Qty < 250 - 5 Business Days (After artwork approval & payment)
3. Qty < 500 - 6 Business Days (After artwork approval & payment)
4. Please note these are our estimated turnaround times based on our suppliers delivering the garments to us on schedule.

1. Printing after our testing tends to last over 50+ washes. This all depends on how the garment has been looked after

1. We require your artwork file to be: - PNG (recommended minimum 300 DPI)
   Please note: We do not check files prior to production, if the artwork is less than 300 DPI or does not have a transparent background it will be printed as provided.

1. We require full payment prior to processing the order. We accept 4 different Payment Methods: 1. EFTPOS (Fees may apply). 2. Electronic bank transfer - Remittance/Receipt to be emailed to: sales@lightningpromo.com.au 3. Cash in the showroom. 4. CC over the phone.  Note: We do not offer the following payment methods: - Paypal, Afterpay, Bpay.

1. Our showroom and primary production facility is located at 23 Nicholas Dr, Dandenong South, 3175. Our warehouse & showroom is only available via appointment. To book an appointment please click the “Book Now” button in the footer. All other premises are production facilities only and are not available to the public.

1. You can either have your shirts shipped right to you, or you can pick them up from our warehouse located at: 23 Nicholas Dr, Dandenong South VIC 3175, Australia. (Please note: Due to Covid-19 restrictions, we are currently available on an appointment basis only.)