If any of the products you ordered are out of stock, you will be notified within 24 hours and offered a full refund. Alternatively, we can offer a partial refund on the products that are out of stock and process the remaining order.

Turnaround times provided in our products pages are fairly accurate, however they are estimates. Most of our products are picked and delivered by our suppliers and couriers prior to arriving at our warehouse for customising. This can result in unforeseen delays. For deadline orders, we recommend choosing a product with a 24 hour turnaround time.

Please note: Turnaround times only begins once all artwork has been approved. This process can take anywhere from 1 business day to 10 business days, this is dependant on the time it takes for you to approve or decline mock ups. On average we take roughly 2 - 4 business hours to provide each round of mock ups.

The refund process is usually completed within 24 - 48 hours and the funds should be credited to your account within 3 - 7 business days.